Reference

Terms That Keep Your Account Running Smoothly

These terms set out what you agree to when you open and use your good bets account — from how deposits via bKash, Nagad, and Rocket are handled to how withdrawals are verified.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personSubject to eligible regions
good bets Terms That Keep Your Account Running Smoothly
TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear or you want to raise a concern about how they apply to your account, our support team can help. We handle terms-related queries through the channels below.

Live Chat Open the chat window from your account dashboard. Our support team handles terms and account queries directly through live chat during operating hours.
Email Support Send your query to our support address from your registered email. We respond to terms-related questions and account disputes within one business day.
Help Centre Our help centre covers common questions about account rules, wallet verification, and what to do if a transaction is disputed or a withdrawal is held.
HOW WE OPERATE

Account Security and Data Handling

We take the security of your account and the accuracy of your transaction records seriously. Here is how we handle the key areas these terms touch on.

Account Verification

When you request a withdrawal, we verify your identity against the wallet name on your bKash, Nagad, or Rocket account. This step protects you from unauthorised withdrawals and keeps your account secure.

Data Retention

We retain your account data and transaction history for as long as your account is active and for a period after closure as required by applicable law. You can request a copy of your data through support.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. We do not use third-party advertising cookies without your consent.

Requesting Changes

To update your registered details — including your linked mobile wallet — contact support from your verified email. Changes to payment details require identity re-verification before they take effect.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and how our terms apply to everyday account use.

These terms apply to anyone who opens or uses a good bets account. Eligibility depends on your local law and the regions we currently serve — access is not available everywhere.

We can update these terms when our services change, but we will notify you through your registered account before any material change takes effect. Continued use after that notice means you accept the updated terms.

Depending on the breach, we may suspend or close your account. Any balance in your wallet at the time of closure will be handled according to the relevant clause in the full terms document.

Contact our support team from your registered email address. We will provide a copy of your account and transaction data within the timeframe required by applicable law in your region.

Yes. All deposits made via bKash, Nagad, or Rocket are subject to both our terms and the payment terms of those services. Disputes about a specific transaction should be raised with support first.

Where Bangladesh law conflicts with any clause in these terms, local law takes precedence. We recommend checking your eligibility under local regulation before registering an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.