Reference

What You Agree To When You Use good bets

Access to good bets depends on your local law and whether you are in an eligible region. These terms set out how your account, your activity, and your data are handled — read them before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredPolicy updates notified
good bets What You Agree To When You Use good bets
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at good bets

Your account data is held securely and used only for the purposes described in our privacy policy. We do not sell your personal information to third parties. Here is how we manage the key areas that affect you directly.

Data Retention

We keep your account records for as long as your account is active and for a defined period after closure, in line with standard financial record-keeping requirements.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings.

Account Security

Your account is protected by password authentication and OTP verification on login. If you notice unusual activity, contact support immediately and we will lock the account while we investigate.

Data Access Requests

You can request a copy of the data we hold on you by contacting support with your account ID. We will respond within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

If you have a question about how a specific term applies to your account, or you want to raise a dispute, our support team handles policy queries directly. Reach out through any of the channels below and reference your account ID so we can pull up your record without delay.

Live Chat Open the chat widget from any page in the lobby. Quote your account ID and the policy section you are asking about for a faster response.
Email Support Write to our support address for detailed policy questions or formal dispute notices. We aim to respond within one business day.
Account Help Centre Log in and visit the Help section under your account settings. Policy documents and update notices are stored there for your reference.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms work in practice.

Access depends on your local law and eligible region. It is your responsibility to check whether using an online casino platform is permitted where you are before opening an account.

Contact support via live chat or email with your account ID and a description of the issue. Formal disputes are logged and reviewed by our compliance team within one business day.

We notify you through your registered account when terms change. Continuing to use the platform after a notice is sent counts as acceptance of the updated terms.

We retain your records for a defined period after closure to meet financial record-keeping requirements. You can request details of what we hold by contacting support.

Yes. All payment activity through bKash, Nagad, and Rocket is covered by our transaction rules alongside the terms of those payment providers. Both sets of terms apply simultaneously.

Send a data access request to our support team with your account ID. We will compile and deliver your data within the timeframe required under applicable law in your region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.